service short-circuit before yesterday, I was thinking somewhere, called me to a new customer. New customers, since there are two
You Read the instructions and do everything together so well plugging and install, then what works well in most cases.
second Read anything and then not know what is meant by guidance when they call you.
third Read the instructions and still have no plan.
Just one of those customers of the Category 3 called me. This variation can be understood as the Hurricanes and other Untwettern. A 3 is therefore quite high.
are at our modems are two possibilities to be connected to the PC, via Ethernet or USB cable. I had already connected customers in the wire both had the same cable, although that was nowhere in the instructions, ie, a Category 2 customer. Ok, back to my new customer ...
I: How did you connected the modem to the PC?
it: via the Ethernet cable (I check this on our diagnostics tool that shows me a customer modem) I
: Unfortunately I see no connection between the modem and the PC. Please re-check the wiring.
it: the cable is in it clean (I double check the modem, still no connection) I
: Unfortunately still nothing
her, has at my last ISP does not work over Ethernet because the modem had only one USB port. (Obviously!) I
: but now we use the USB cable with our modem (is actually the worse option, but it seems to be usual)
it: Ok I remove the black cable between modem and PC. (Since I was taken aback final .. because we do not send black Ethernet cable, only USB cables are black ..)
I: Excuse me, I've heard right .. a black wire?
it: Yes, the modem plugged into the USB and the PC on the network card ...
The customer has actually hammer out a USB cable to your network port to plug the PC.
After a short explanation of how it should be, then, really, the connection to the internet then it still works. I was relieved when it was then without further incident 22h.
0 comments:
Post a Comment