This morning I had a customer at the support rib, nothing new in my job. She had a signal failure. In the standard questions for an engineer squad, I was asked by a very creative answers but a little ...
I: What lamps are lit on the modem?
it: 2
course that was just the beginning ... After some back and forth, I knew what she meant lights. The next question we went so on ...
I: How many connections does your antenna socket?
it: 1
I: Please check again, it would be more.
them: 4 (without really nachzuschauen)
Somehow, the customer overwhelmed by my simple questions and has set the end. Too bad, I would have liked to send a technician.
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