For several weeks I have now made a small scratch list with great care and noted down on every call, whether the customer's account number or something to his identification on hand.
frightening came out! 500 customers had only 28% were correct account number to hand and had it not go looking for. Then there were 7%, by asking "Customer number?" yet responded.
we can say that over two thirds of the people had nothing in it. Although time and again the accusation was that they had at least 3 minutes waiting to hear our music. They were supposed to look this time, the customer number somewhere. The way stands on every bill, every delivery, welcome letter or other correspondence from us.
Ahja .. pssst .. I now tell a secret .. Sometimes I see the customer number of the caller when it is ringing for me .. but if you change something on the account or anything else in terms of data, then you have the Identify customers of course.
needed in the period for which the customer's account number to are looking for, I've mostly checked his line and queried its modem and therefore I am all ears for me already known concerns. Well .. so it is holding with the customers;)
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