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sometimes vice versa ..

Today I had an ADSL outage around 19:15 at my house. Since my provider my boots every 24 hours the line I thought it would once again come. When, after about 5 minutes still no IP on the modem was thought I even at times but I'll call a hotline ..

dödel_agent: Good evening $ provider_name , my name is $ dödel_agent .
CCJ: Hi, my name is $ CCJ my customer number $ Bar. Wiedermal have an interruption think it is the automatic reboot of the DSL line. Just takes a little long wait, now 10min.
dödel_agent: We call together only since 4min.
CCJ: Wonderful, I first wanted to wait, have a self-diagnosis made, then dial the number, ie 10 min.
dödel_agent: It just takes so long for a new IP.
CCJ: Aha? to renew a DHCP lease lasts 10 minutes? Thought This is done in seconds?
dödel_agent: A DSL network is something bigger.

him I wanted to save a lesson in network topologies ..

CCJ: I just find it annoying to have all 24 a 15 min interruption.
dödel_agent: Ohh .. I can let it set for the reboot time to 3:00 in the morning.

Since I had to verkneiffen genuine laughter.

CCJ: Yes, then please do so again.

Well .. After some more banter, the conversation ended. But still had no IP. The agent has not noticed me, that I know all the internals of the provider, since I have worked there since time itself ...

That is because a former colleague into play ..

Shortly after I returned I was possessed by an IP Skype on the move and asks about whether a failure would be known. Well lo and behold, just had the time I had mine, yet another 150k customers the same problem.

nice when you get lied to so obvious and it still can remember the name:)

I'll keep you up to date .. will probably beat out one months for free.

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A very special case

I recently had the pleasure of a special hardship. A customer complained that his connection would no longer be in operation. I checked the account details and the modem and found that the customer is still a larger amount would have been outstanding.

In such a case, we have customers out that they do not constitute a technical problem but an administrative order.

The customer has insulted me point out to's worst, what we would allow us to terminate its connection. He had for us since last July no internet access anymore, because his PC was infected with viruses.

He just said he would not be willing to pay for our security package online by credit card, and he therefore had no choice but to surf the internet unprotected.

Well, I have informed the customer time we are not responsible for his computer and that he would protect himself.

Did the customer or recommend another antivirus package to buy in a store, but he only said what he would be by a customer of us and everything would belong to us. We should offer him an opportunity to purchase this software without credit cards.

have for more personal insults my humble self, I am kind adopted by the client and it connected directly to the Administration.

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Today in vain ..

Our boss has today announced over the whole Swiss Sunday press over the fact that our beautiful Hotline is free from now on. Up until Friday, it was so that the first 10 minutes have cost nothing, and then the minute CHF 2.13 (Of course, the waiting time has to count now).

well Well, the 0900 number is still there, but the costs are gone.

Today was to say the morning of the decision. All inquisitive customers have been waiting for this day.

We used to have a threshold for all kinds of trivial questions and then, someone lost a Printer problem here but it was rather the exception.

I'm really looking forward to the balancing act between business interests, so deep call times and customer satisfaction of any art to get.

This is beautiful!

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foreign languages are cool

Last Friday, I once a taster evening in another Department made. It was whether I use for the product also will attend the training and before I decide anything, I would like to know what is at stake.

The department's going to Digital TV. So set-top boxes with smart cards.

Apart from the fact that I had to just listen and I enjoyed themselves immensely, I could concentrate on the caller. A customer stood out particularly.

during the reinstallation of its box, they had selected in the English language. The support Erin asked again whether it would prefer to have German as a language to which the customer thought it would be all right.

Well, would it even better German taken, because while reading the screen issue, I found myself laughing quite verkneiffen. English phonetically and quite incomprehensible.

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actually not that wrong ..

yesterday morning, a customer could not be more zugreiffen on Webmail. I then asked him for his e-mail address and asked how he would proceed to get to the webmail.

He: I start the $ browser and enter my email address at address.

from the actual name of the webmail client was not at all far away. Let's see if it does, at some point built into our browser.

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My client of the day

Well .. customers are full of imagination and expectation, especially when a new $ Telefon_anbieter change. Especially the one customer this afternoon ..

I: Good day $ firma my name is $ dingeldangel.
it: Yes, I have now with my phone line to them. And now have a problem with the answering machine.
I: Please describe exactly what a problem.
her, at my $ alter_anbieter I could listen to each full address and the name of a caller on my abgespeichereten messages. I
: Unfortunately we do not offer this feature on.
it: Ahhh, good .. Hmm (thinks 4sek 3) Can I be the answering of the continue to use $ alter_anbieter ?

The rest of the conversation is as far as unimportant. Did the customer ask how they imagine it would. Somewhat resignedly put his client on it.

Sometimes I really wonder whether there are increasing ..

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small joke among colleagues

Last week I had the late shift, that is, until 22h00. Around 21:20 I had a 10min break for a last cigarette.

When I went to the break room just came out a colleague. I got it only grinned and said ..

Make it out .. 10 callers waiting in line

The shocked expression was glorious. Of course, no customers were waiting on. How to make friends is ..

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My client of the day

My favorite customers are currently the which in their mail client's SMTP authentication is not enabled. They can not send any mails. Well, I thank all the spammers in the world have made it necessary to take such measures.

Back to my customers. The elderly gentleman had been an e-mail address at $ anderer_provider and understand why he would not go away from us yet to register an e-mail address. I told him then said that he may use it only needs to send mail to. After some back and forth, I had him so far and then we were in the $ mail_programm his choice for the necessary changes.

When entering the password I heard the customer time and again an inlet start took the password supplied by us to enter. After about 30 seconds, I asked if he would have entered the password. His answer:

Customer: No matter what I type in the password field are displayed instead of points

Well .. The next time we send a new password by mail, we probably write down only XXXXXX, for security reasons.

That was until now the customer of the day. Let's see what else will happen to me today.

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The square must be the Round

service short-circuit before yesterday, I was thinking somewhere, called me to a new customer. New customers, since there are two three varieties: first

You Read the instructions and do everything together so well plugging and install, then what works well in most cases.
second Read anything and then not know what is meant by guidance when they call you.
third Read the instructions and still have no plan.

Just one of those customers of the Category 3 called me. This variation can be understood as the Hurricanes and other Untwettern. A 3 is therefore quite high.

are at our modems are two possibilities to be connected to the PC, via Ethernet or USB cable. I had already connected customers in the wire both had the same cable, although that was nowhere in the instructions, ie, a Category 2 customer. Ok, back to my new customer ...

I: How did you connected the modem to the PC?
it: via the Ethernet cable (I check this on our diagnostics tool that shows me a customer modem) I
: Unfortunately I see no connection between the modem and the PC. Please re-check the wiring.
it: the cable is in it clean (I double check the modem, still no connection) I
: Unfortunately still nothing
her, has at my last ISP does not work over Ethernet because the modem had only one USB port. (Obviously!) I
: but now we use the USB cable with our modem (is actually the worse option, but it seems to be usual)
it: Ok I remove the black cable between modem and PC. (Since I was taken aback final .. because we do not send black Ethernet cable, only USB cables are black ..)
I: Excuse me, I've heard right .. a black wire?
it: Yes, the modem plugged into the USB and the PC on the network card ...

The customer has actually hammer out a USB cable to your network port to plug the PC.

After a short explanation of how it should be, then, really, the connection to the internet then it still works. I was relieved when it was then without further incident 22h.