Denise Milani On The Bed

recently in a call center ... Self-proclaimed supporter

picked up when passing ..

No. The Slash is a sign that they must not advertise.

Bridal Shower For Someone Who Have Everything

About

The following customers are out of the question for me: self-proclaimed supporters over. put

people who know basically everything better, with Konrad Zuse, the relays and Tim Berners-Lee created the idea of the Web.

these people are also impervious to advice.

We have such a customer, of course there are lots of them, only to fall more often and this customer is also notably present in the call center staff known.

This customer has a routing problem to some websites and now I want that we have the whole Network peering to put him on the head. Unfortunately, he was the only customer of this problem and may well be that it causes the error itself.

We take all customer concerns seriously and have asked him to send ping and trace route analysis. After some back and forth and a few more calls we had the information.

Up to this point everything is spectacular.

was funny it was only when the customer claimed he can tracert like an endless ping ping-t $

website

a

sell-t $

website.

Spanish Wording Reception Card

customer of the day today

Today I finally found an entry wiedermal time to write in my cute little blog. In recent weeks, I was a bit lazy in writing.

was browsing through our ticket system I the following:

customer complains that his router assigns one IP address.
he had then explained that the router can no longer refer to as an IP.
customer will now make some reflections on his network installation.

Am I glad I had this customer is not even on the wire.

Can I Smoke Elk Round Steak?

sometimes vice versa .. Part 2

In this paper I've already told you, like me something, just not the right thing was told. Today I had to go back to the hotline of my $ make providers. Not because of a technical problem, it's because the termination my subscriptions went.

First answer ..

you have a cancellation after the deadline. Since we have, sadly charge a fee of CHF 250, or they pay by the deadline.

Well .. next try .. I'll call again, this time it goes forward better. I have a very competent person on the wire. I again mentioned the incident in January. Finally, I was then a fee of CHF 250 and I could cancel adopted by 04/01/2007.

So it is, if you were fooled once, the name listed, or knows someone in the company and patience play off his Joker.

How Do You Make A Gun Cake

When customers try to trade in Chinese ..

You know the funny occupations determined from your customers which in technical terms have to try it once snapped. All just to prove that they are not idiots and understand what's going on.

How this customer ..

"My PC does not receive IP address .. This is determined on its DNS server"

He was damn close, but it means DHCP and DNS .

Wiping Brown One Day Before Period

Where's my home page?

Customer: Good day, I do not know where my home is gone ..
CCJ: What had you for a home and which browser they use?
Customer: I have no idea .. Can you help me anyway?
CCJ: * Groan *

Had My Desert Eagle Gold Plated

My students are also trained in other companies

My students are also trained in other companies
Andrej Golob - Hewlett-Packard Switzerland has a new model for training of students developed the exchange of students in conjunction with partner companies. At all career stages of lifelong learning is a priority. The first experiences are very positive.

Usually the computer science is mentioned first when outsourcing is mentioned. But the outsourcing of 'volatile' services that can be provided anywhere in the world, covers all industries and companies within the different services. More For example, areas such as Human Resources or
accounting are outsourced to foreign countries. In the globalized economy is that for many companies a simple necessity. So also with Hewlett-Packard (HP), Switzerland, the national branch of the American technology company. Unique services such as accounts receivable and accounts payable or reminders mid-2006 were outsourced to other European countries. Precisely these areas are, however, the classical repertoire of basic commercial training in Switzerland.

Despite the trend towards outsourcing volatile Services for HP Switzerland was always determined that their own young talent is of the utmost importance. HP wishes to exercise its social responsibility and was therefore faced with the challenge of finding new solutions for the apprenticeship. How can the knowledge transfer takes place from theory into practice, if the relevant work experience within the company can no longer be made? HP Switzerland has sought new ways and found.

The impetus for the solution HP Switzerland took in his own department, which oversees the partner companies (200 and 500 so-called Preferred Partners HP Registered Partners). The collaboration is very narrow, so HP operates within this business community at the management level joint training modules. Since it was near to extend the cooperation
on basic vocational training and to complete the students from certain modules of accounts or reminders no longer within the company but by a partner. Students will remain in that time, HP made and continue to receive the reward of HP. The effort of the partner consists primarily of time for training. In return, he receives an additional worker. Conversely, students of the partner companies include training modules for HP visit, such as marketing. The condition is that the corresponding partner companies located in geographic proximity of the head of HP in Dübendorf. It would not be reasonable the students every day to Basel or

In November 2006, HP Switzerland a first pilot trial with the "outsourced apprenticeship" performed. A KV-learners worked for two weeks in the accounts of the Small Computer System Ltd, a local partner in Dübendorf. The first test was positive for all parties: "The move by HP to a smaller company with 13 employees was a very interesting experience for me," says Matthias Schnider, the first student, who participated in this pilot trial. "I received so fascinating insights into all activities of small computers." Even Wolfgang Klein, Managing Director of the Small Computer System AG, has benefited from the exchange. "For us it is a win-win situation. Matthias Schnider has been well integrated into the team and supported us, "he says. "It is interesting also that we can offer our students in this program provide insights into a major international company like HP."

Because of the positive experiences is now out of the pilot test a solid collaboration in basic vocational education. The student of HP is in the spring of 2007, three months be working with partners and the accounting module to finish properly. HP Switzerland is the model for all KVLernenden
future use. In this way, HP is able to continue despite heavy pressure to outsource services to the youth to offer a complete CT training. internally to 100 percent of the training runs at present for computer science learners. There, too, could be the model for the exchange of students as needed but practice in the partner network.

HP is not only in the KV students , but for all employees on a continuous education and training. For in local value-added areas such as consulting and integration, system architecture, or sales & marketing builds HP Switzerland the number of employees from running. Labor market specialists observe here a
actual "war for talent." For this reason, HP limited talent management not only on high potentials and executives, but defines it in a bottom-up approach comprising of the recruitment of basic vocational education up to the squad. Talent Lifecycle Management means first of all, to inspire talents for the employer HP and skills from the beginning to promote various base programs. The first stage aims at the development towards a professional or management careers. From the second stage is the further promotion and retention - again, with different measures - in the foreground.

An important part of talent is the mentoring program. Here are annually selected roughly 25 employees, which are distinguished by special services but have no management experience, mentors put aside to assist in career planning, help you with tips and help establish contacts. Originally this program for women at HP was set up, now it has been open to men. The program's success is impressive: Of the 20 participants in last year's program are already five women have been promoted or have found a new job.

The accelerated change in the economy brings It means that not only the achievement-oriented talents, but all staff have to deal with their continuing education. HP Switzerland is at the required "Education Permanente" heavily on e-learning. The internal learning learn @ hp Portal offers all employees a wide range of training opportunities ranging from office courses to technical seminar on software architecture in the virtual classroom. Many of these offers are voluntary and can be used as needed - in the center is therefore the personal responsibility of employees. Some basic courses such as the "Standards of Business Conduct
need to be completed by all employees each year. The broad development program and the systematic talent management are from the squad anchored by the learner at HP Switzerland in business strategy - there are tasks of the Executive, to be pursued continuously in a continuous process. The goal is to create an environment of
diversity and creativity, in which all employees can achieve their skills to advantage. HP is the only way Switzerland is in the position, in a consolidated industry to continue to be successful.

HR-Today

High School Guys In Showers

absence management - only consistent support helps

A good absence management is worth it. Days lost and costs can be reduced by a third. Many companies, however, are not aware of. Necessary is an early controlling.

Compared with other countries, Mr and Mrs Swiss are exemplary. The Germans already celebrating with an average of 16 days absence, a historic low of sickness absence. In this country Employees are however, only 5.5 days per year in bed.

Companies should therefore not be happy anyway. After all, the amount of disease and accidents related absenteeism to around 170 million hours per year. The costs are considerable: 5% of the total wage bill at the hands of absent employee. Alone cost CHF 2.4 billion annually in absenteeism and lost production stress disorders. Mental illness is a big turn, invalidity risk. The number of sightings is due to Neuber mental diagnoses increased in the last 15years by 50%.

Short absences control

a disability, the employer is the least favorable. The company is charged with continued pay and bear the costs for the loss of production and the incorporation of a new employee. But it's worth it to avoid even shorter sick leave. Employers are given with a suitable absence management good options. At least 80% of absences due to illness. Especially chronic diseases are mostly to tell for a long time. The awareness is on many companies, however, still small. "Many companies are aware of the costs of their absences are not aware and does not systematically collect absenteeism," observed Sabine Deringer. The
Ph.D. psychologist derives from the School of Social Work, University of Applied Sciences Northwestern Switzerland, a course for Absence and Health Management. Many companies is also not clear that an absence management begins even before the expiry of the mandatory sick pay duty, namely when short absences. These experiences have the officers of the company Lista AG, Erlen already behind. Since the mid-90s, the sick in the manufacturer of factory and storage facilities had increased gradually. Therefore, the company introduced six years ago Absence Management. But success did not come. "We are doing less absenteeism reviewed consistent and not enough especially in individual cases, Just Checking," says personnel manager Notker Baumgartner. First
the introduction of a consistent controlling brought two years ago, the turning point. Since 2005, all sick leave are recorded. With frequent short absences examining the business talking to the concerned employees. For longer absences, the parties are encouraged to continued contact with their superiors. The supervisors also need to discuss their action with the Personnel Department. Together they searched for solutions for reintegration. Today, the 320 employees at an average of Lista 3.6 days per year sick leave. Consistent absence management has also led to the cooperative Migros Aare to a remarkable success. For the year 1999, the absence rate or 5.67% of all employees. "That means around 400
full-time employees were absent due to illness or accident," said Rolf Simon, director of health management
the Migros Cooperative Alliance. Today, the rate of absences or 3.63%.

out the long term, systematic care of sick leave employees in a huge savings. "With a good absence management, companies can lower their medical costs by about 20 to 30%," says Martin Werthmüller. He is head of claims management in the corporate business of Helsana. In a pilot study of Switzerland's largest disability insurer last year also examined the development of potentially hazardous IV daily allowance covers. These were about 73 people who were already on sick leave for 30 days. With one-third while the diagnoses
"psychical exhaustion" and "back problems" were the leaders. Thanks to targeted case management, over 90% of people return to the farms. Any illness that is not led to the disability caused a saving of around 24 000 Fr

taboo on mental problems can usually

Reintegration will be performed with reasonable effort. "In case of mental problems, it is often sufficient to relieve the person from the pressure. With back problems often rich tool for heavy loads, "said Martin Werthmüller experience. "It is problematic, however, that psychological diagnoses for companies still often a taboo," by Sabine Deringer. For the psychologist that is of concern. For the non-employment with mental illness the right way makes it more difficult for a reintegration. But above all, prevention is prevented, "said Sabine Deringer," because people trust for fear of job loss do not admit their problems. "

facts

absences are top priority

talks • The management is behind the absence management: preventive and systematic recording of sick leave, the management of data and the processes for reintegration must be established by it. • All absences, including a brief absences are systematically collected and the specific point is evaluated regularly by management. • With frequent short absences, the causes are unknown. It is necessary in the discussion with the concerned employees to search. • Prolonged absence, the regular contact between sick or injured person and operation can be ensured. • reintegration must be with the attending physician and the affected employees already spoken before the mandatory sick pay on resettlement measures for a longer time. • is finished, the mandatory sick pay, which include loss of income insurance in the reintegration process.

INTERVIEW Roger Ritler, Head of care management, health and accident insurance Swica

"The turnover is too little analyzed"

What do companies most often wrong in absence management? Roger Ritler: Many companies do not cover the absence of data. Therefore they have no figures available to analyze the reasons for the absences and take appropriate measures. Or a company knows well the entire absence rates, but not the absence of quotas for each department. A significant deficiency is when the fluctuation is not analyzed and held to be absent no return calls. As needed to change the environment so that everything does not happen this error? Ritler: include start a successful absence management must always by management and is based on a
corporate culture to promote health and a good working climate. It is especially important also to consider the management process and to ensure that absences in the company in a code of conduct exists and return calls to take place. Basis of service calls is the value estimate. Swica runs for ten years absence and care management. By what percentage the contractor could thus reduce their absence? Ritler: A consistently applied Absence or long-term care management will always lead to success. How quickly and to what extent it succeeds
to reduce the absence rate, but depends greatly on individual factors such as industry and company size. A reduction in absence rates by 20 to 30% is realistic and achievable in most cases. How many of Swica care management under custody can be reintegrated back into the companies? Ritler: does the care management within the first 60 days of sick leave one. By the year 2,500 sick or injured Care Management customers can return in about two thirds of their operation. What are the most common diagnoses that lead eventually to a care management service? Ritler: affect 70% of cases
psyche and back pain.

Interview: Elizabeth Rizzi Document HNDLSZ0020070220e32l0000x

Looks Luke Jock Itch, Not Healing

candidate selection - Fast, effective and global

almost every other leading companies through in filling skilled jobs personality tests.

Instead of a multi-day assessment center is now a large part of the (pre-) selection, but electronically.

The classic assessment process that could often last three days earlier, on the way out. It is usually only when filling managerial positions to train and hardly in the recruitment of college graduates: "Too expensive, too expensive and time consuming" to explain today HR managers in particular the service industries such as banking, insurance and consulting.

Internet-based pre-tests
Man is indeed still the focus, but take Internet-based pre-tests, the psychologists more and more of the groundwork. After the application, which also often received over the network, usually followed by an electronic test in which the candidates at home Sitting at the computer and, depending on job profile usually a numeric and a logical test must pass. Also, the test to give information about the social skills, is conducted online. These online tests are met with Patrick Vonwil from MPW human, psychology, business - consulting team, however, to criticism. He thinks little of it as a psychologist, as may be tampered with, in his view, these methods often. Therefore, the electronic pre-selection has the advantage that can be evaluated without great cost candidates from different countries.

Structured interviews

After the electronic test it then it personally. All candidates who took first hurdle will be invited for interviews. According to Stephan Peterhans by PricewaterhouseCoopers, these interviews are very structured and designed to cut the candidates to check the interpersonal components. These discussions are at PwC scientific support, but is not required everywhere. "This brings the end of at least an equal validity as a full-day assessment center," says the Swiss Human Capital Territory Leader of the industry leader. To check the first personal impression, PricewaterhouseCoopers invites applicants for a second time. Really interesting is when the test and the personal impression of complete contrary fail. to "You have to drill and follow up on whether a candidate has moved or whether he was the first interview in a strange condition." The second interview provide clues about where to go more needs in depth. The MPW team provides advice, the significance of the interviews in question if they are purely behavioral or when only questionnaires are used. "On a serious process includes a detailed discussion, attended by several interviewers. The increased
"the validity, says Patrick Vonwil. He warns, however, also warned that strong, especially in interviews, the subjective perception in the foreground and thus the risk of Misconceptions is relatively large.

lack of professionalism

Psychology Professor Willibald Ruch of the University of Zurich regrets that the economy, the large sums of personality tests issues, not to be working with scientists, benefits that have the necessary instruments for implementation, evaluation and interpretation. Thus, there are experts who produce the short answer 12 questions in a 30-page analysis report. "An amazing increase of knowledge," grins Ruch. That so many are not scientifically trained assessment consultant romp on the market is, not least due to the psychology, which did not have the ready to create tools that are needed in practice
.

FACTS

assessments until management level

IBM
The employment of graduates in traditional assessments are generally not an issue. At IBM, one knows not at all formal assessments. Applicants must satisfy in a personal meeting with supervisors, supported by a personnel specialist. You must solve one or more case studies, a process by which the capability can be checked by complex interactions, Susan Orozco says of the media relations. Only if an employee later seeks a career in management, IBM leads through an assessment.

ABB
This assessment shall be performed only at management level. At the high school and college candidates for the trainee program at ABB takes place, however, a selection-Assessment.

Swiss Life
in personnel recruitment "refers to the Swiss Life also not of assessments, as would be used for all functions of various structured and standardized testing, said spokeswoman Irene Fischbach. Only in exceptional cases, the insurer also leads by an internal or external selection individual assessment, which also in the recruitment for the Swiss Life talent pools, which are also existing employees be addressed.

Kuoni
The travel agent uses only assessments from external candidates are to apply for a career in higher management or for internal managers that are eligible for higher senior management positions.

Coca-Cola Beverages
The company assessments are in the recruitment and development is only one factor among many. In the area of recruitment they have for Coca-Cola the most benefit for positions at management level or in upper management, so Pia Lehmann of Coca-Cola
Public Affairs.

Interview Individualize and shorten process "

UBS recruited each year around 220 graduates and 200 trainees who are still under study. How important is an assessment in this process?
Chantal Garamszegi-Braegger: For a year we fared in the graduates from the classic assessment center. This "final check" it was about personal skills, teamwork, innovation, dynamics to be rechecked. We have always invested a whole day. This has delayed the decision strong.
in which direction the new process? Garamszegi: We follow a more individual approach and have shifted the weight more in the pre-selection phase. That means we make more analytical tests and a personality test, followed by some interviews. Date completed, the candidate two exercises, however, extend the assessment similar.

What happens in the pre-selection phase?
Garamszegi: If the candidate is eligible, we will start the pre-screening online test. The applicants completed at home at his computer numeric and logical test. Then there is a personality test, again online. It's about the assessment of personal skills. The submitted data is passed on to the recruiter. If this hurdle, the candidate will be invited for interviews, the first in the Recruiting Team be made and then a local government department. With the expertise of specialist positions is often verified in interviews and additional tests.
How would you describe these tests in practice?

Garamszegi:
The candidate source, according to us a case study and has taken 70 minutes to
available. During this time he must get an overview and collect the relevant information they need to process the case. The candidate presents his result by hand, because he suddenly asked, for example, the spot on the line to do so. Other exercises are role-play or presentation. The selection of exercises is depending on the post and competence.

How important when choosing the presentation and the role play?

Garamszegi:
The candidate is presented with a topic-related information to. For the presentation of the solution
him to stay for 20 minutes. Then there more questions and answers that will show what considerations the candidate has made. The whole thing takes place in English. Role play, he must empathize with a professional situation. This involves aspects such as problem analysis, communication, social skills.

How Can Tell Me What Figurinei Have

Internet at work: Big Brother is watching you!

Internet at work: Big Brother is watching you!

Does Yaz Work As Well As Plan B

Outboard knowledge

There are always customers who are angry over logs and other monitoring measures. This customer put his trust in us all.

The call did not come to myself in, but at one of my fellow soldiers.

Customer: Good evening, I forgot my login password on my Windows notebook. Could you please look it in their database? Here is my customer number is $ number.

My colleague took several minutes to explain to the Lord that we would not save local data of a customer, etc. This did not realize it and put it on the end.

Pink Fluid On The Brain

customer of the day

customer: my internet does not work.
CCJ: a brief moment, I check your line and your modem.
client: ....
CCJ: The line is fine, but I do not see a PC or router connected to the modem.
Customer: Yes, the Internet does not work.
CCJ: Ehm .. It would be advantageous if they would turn on their PC times.
Customer: What to do with it?
CCJ: * Groan *

Mudroom Lockers Build Plans

Deja Vu? Time Machine? Back to the Future?

customer of the day - if not the month - yesterday was the gentleman with his connection problem. At first it looked like a routine problem of:
"the PC until recently online . Came, and now no longer "

After I had looked older trouble tickets of customers, I realized I was dealing with a true expert

-. Ever had two firewalls simultaneously running
-. Or USB and Ethernet connection between the modem and PC
-.. Various other fun problems and ideas

He mentioned the word Reset when he would speak of a new installation, but more on that later ..

When we arrived at the point was where I had to realize that its operating system was so verknorkst that a fresh touchdown the most ideal would I told him that his most important was to secure data on a USB stick etc.etc.

to my general surprise he did not mind my suggestion and he said yes he would do anyway once a week. And each time had he felt he had a virus on his PC.

was only for him a new installation or as he calls it Reset "not what I meant by this, but he always used the so-called system restore of XP.

verknorkst Logically, the system was so beautiful;)

Burn Hd Cable To Dvd 2010

100 sms free and equal also to the homework! Today

yesterday called me a very nervous customer who also could not even really German well and told me something of invoices. I told her then that I would not be responsible for the bills and yet they should please call the administration on Monday.

you did not let up and mentioned something about 250 €. As we send our invoices in € - logically, as a Swiss company - I was a bit more attentive and asked them to tell me about it.

After another 2-3min, I realized that the woman, or rather their children, victims of the brothers S. were.

Everything good persuasion and convince them that they could throw the claims in the trash availed nothing. She told me she had already paid over 400 €, because they were afraid of debt collection contracts etc.

was only after I really individually the whole family, father - Daughter - Son - 2 Son, on the phone had all again and have promised that they could ignore the demands they were reassured.

Well, if I was just a spark of unscrupulous, I would say the next customer he / she / it should send me the half of the required amount and I was solving the problem for this final.

What Is A Lethal Overdose Of Temazepam

sometimes vice versa ..

Today I had an ADSL outage around 19:15 at my house. Since my provider my boots every 24 hours the line I thought it would once again come. When, after about 5 minutes still no IP on the modem was thought I even at times but I'll call a hotline ..

dödel_agent: Good evening $ provider_name , my name is $ dödel_agent .
CCJ: Hi, my name is $ CCJ my customer number $ Bar. Wiedermal have an interruption think it is the automatic reboot of the DSL line. Just takes a little long wait, now 10min.
dödel_agent: We call together only since 4min.
CCJ: Wonderful, I first wanted to wait, have a self-diagnosis made, then dial the number, ie 10 min.
dödel_agent: It just takes so long for a new IP.
CCJ: Aha? to renew a DHCP lease lasts 10 minutes? Thought This is done in seconds?
dödel_agent: A DSL network is something bigger.

him I wanted to save a lesson in network topologies ..

CCJ: I just find it annoying to have all 24 a 15 min interruption.
dödel_agent: Ohh .. I can let it set for the reboot time to 3:00 in the morning.

Since I had to verkneiffen genuine laughter.

CCJ: Yes, then please do so again.

Well .. After some more banter, the conversation ended. But still had no IP. The agent has not noticed me, that I know all the internals of the provider, since I have worked there since time itself ...

That is because a former colleague into play ..

Shortly after I returned I was possessed by an IP Skype on the move and asks about whether a failure would be known. Well lo and behold, just had the time I had mine, yet another 150k customers the same problem.

nice when you get lied to so obvious and it still can remember the name:)

I'll keep you up to date .. will probably beat out one months for free.

My Isight Isnt Working

A very special case

I recently had the pleasure of a special hardship. A customer complained that his connection would no longer be in operation. I checked the account details and the modem and found that the customer is still a larger amount would have been outstanding.

In such a case, we have customers out that they do not constitute a technical problem but an administrative order.

The customer has insulted me point out to's worst, what we would allow us to terminate its connection. He had for us since last July no internet access anymore, because his PC was infected with viruses.

He just said he would not be willing to pay for our security package online by credit card, and he therefore had no choice but to surf the internet unprotected.

Well, I have informed the customer time we are not responsible for his computer and that he would protect himself.

Did the customer or recommend another antivirus package to buy in a store, but he only said what he would be by a customer of us and everything would belong to us. We should offer him an opportunity to purchase this software without credit cards.

have for more personal insults my humble self, I am kind adopted by the client and it connected directly to the Administration.

Whats The Best Pocket Bike On The Market For Sale

Today in vain ..

Our boss has today announced over the whole Swiss Sunday press over the fact that our beautiful Hotline is free from now on. Up until Friday, it was so that the first 10 minutes have cost nothing, and then the minute CHF 2.13 (Of course, the waiting time has to count now).

well Well, the 0900 number is still there, but the costs are gone.

Today was to say the morning of the decision. All inquisitive customers have been waiting for this day.

We used to have a threshold for all kinds of trivial questions and then, someone lost a Printer problem here but it was rather the exception.

I'm really looking forward to the balancing act between business interests, so deep call times and customer satisfaction of any art to get.

This is beautiful!

Usps Printed Wrong Shipping Date Paypal

foreign languages are cool

Last Friday, I once a taster evening in another Department made. It was whether I use for the product also will attend the training and before I decide anything, I would like to know what is at stake.

The department's going to Digital TV. So set-top boxes with smart cards.

Apart from the fact that I had to just listen and I enjoyed themselves immensely, I could concentrate on the caller. A customer stood out particularly.

during the reinstallation of its box, they had selected in the English language. The support Erin asked again whether it would prefer to have German as a language to which the customer thought it would be all right.

Well, would it even better German taken, because while reading the screen issue, I found myself laughing quite verkneiffen. English phonetically and quite incomprehensible.

Can You Get Genital Herpes From Sharing Pants

actually not that wrong ..

yesterday morning, a customer could not be more zugreiffen on Webmail. I then asked him for his e-mail address and asked how he would proceed to get to the webmail.

He: I start the $ browser and enter my email address at address.

from the actual name of the webmail client was not at all far away. Let's see if it does, at some point built into our browser.

Phiten Necklace When You Shower

My client of the day

Well .. customers are full of imagination and expectation, especially when a new $ Telefon_anbieter change. Especially the one customer this afternoon ..

I: Good day $ firma my name is $ dingeldangel.
it: Yes, I have now with my phone line to them. And now have a problem with the answering machine.
I: Please describe exactly what a problem.
her, at my $ alter_anbieter I could listen to each full address and the name of a caller on my abgespeichereten messages. I
: Unfortunately we do not offer this feature on.
it: Ahhh, good .. Hmm (thinks 4sek 3) Can I be the answering of the continue to use $ alter_anbieter ?

The rest of the conversation is as far as unimportant. Did the customer ask how they imagine it would. Somewhat resignedly put his client on it.

Sometimes I really wonder whether there are increasing ..

Make My North Face Fluffy Again

small joke among colleagues

Last week I had the late shift, that is, until 22h00. Around 21:20 I had a 10min break for a last cigarette.

When I went to the break room just came out a colleague. I got it only grinned and said ..

Make it out .. 10 callers waiting in line

The shocked expression was glorious. Of course, no customers were waiting on. How to make friends is ..

Simple 24v Battery Charger Circuit

My client of the day

My favorite customers are currently the which in their mail client's SMTP authentication is not enabled. They can not send any mails. Well, I thank all the spammers in the world have made it necessary to take such measures.

Back to my customers. The elderly gentleman had been an e-mail address at $ anderer_provider and understand why he would not go away from us yet to register an e-mail address. I told him then said that he may use it only needs to send mail to. After some back and forth, I had him so far and then we were in the $ mail_programm his choice for the necessary changes.

When entering the password I heard the customer time and again an inlet start took the password supplied by us to enter. After about 30 seconds, I asked if he would have entered the password. His answer:

Customer: No matter what I type in the password field are displayed instead of points

Well .. The next time we send a new password by mail, we probably write down only XXXXXX, for security reasons.

That was until now the customer of the day. Let's see what else will happen to me today.

Meningitis Rash Is Itchy

The square must be the Round

service short-circuit before yesterday, I was thinking somewhere, called me to a new customer. New customers, since there are two three varieties: first

You Read the instructions and do everything together so well plugging and install, then what works well in most cases.
second Read anything and then not know what is meant by guidance when they call you.
third Read the instructions and still have no plan.

Just one of those customers of the Category 3 called me. This variation can be understood as the Hurricanes and other Untwettern. A 3 is therefore quite high.

are at our modems are two possibilities to be connected to the PC, via Ethernet or USB cable. I had already connected customers in the wire both had the same cable, although that was nowhere in the instructions, ie, a Category 2 customer. Ok, back to my new customer ...

I: How did you connected the modem to the PC?
it: via the Ethernet cable (I check this on our diagnostics tool that shows me a customer modem) I
: Unfortunately I see no connection between the modem and the PC. Please re-check the wiring.
it: the cable is in it clean (I double check the modem, still no connection) I
: Unfortunately still nothing
her, has at my last ISP does not work over Ethernet because the modem had only one USB port. (Obviously!) I
: but now we use the USB cable with our modem (is actually the worse option, but it seems to be usual)
it: Ok I remove the black cable between modem and PC. (Since I was taken aback final .. because we do not send black Ethernet cable, only USB cables are black ..)
I: Excuse me, I've heard right .. a black wire?
it: Yes, the modem plugged into the USB and the PC on the network card ...

The customer has actually hammer out a USB cable to your network port to plug the PC.

After a short explanation of how it should be, then, really, the connection to the internet then it still works. I was relieved when it was then without further incident 22h.