customer calls - what else? ..
Customer: "My modem is broken!"
Me: "Can I please have your customer number, ? To check the modem values "
Customer:" My customer number is ......."
Then I watch the signal values I have to summon a technician to fix the problem is
My.. less: "Can you please send me the MAC address of the modem, which is below the modem on a white label?"
Customer: "That is unfortunately not possible because the modem is installed in the housing!"
me (smiling): "You mean an analog modem?"
Customer: "No, not yet! My good player has managed to incorporate it into the case! "
I (schadenfreude): "Ok ..... Then give me the MAC number by, please".
Customer: "I can not unscrew I would not make the modem."
Me: "In this case, please bring me a mirror and enter the MAC address"
Speaking of mirrors: "Mirror mirror on the wall, who is the dumbest of them all?"
